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Return & Refund Policy


At AstroAI, the customer experience always comes first. If you have an issue with a product you received, you can make a return or exchange request according to the AstroAI returns policy. If you have any questions about a product you received, please feel free to email us at We will reply within 48 hours.

Warranty Info

AstroAI will always stand behind our products and provide a straightforward warranty. Please refer to the chart below for the warranty periods of various products, as the exact periods differ according to models.

Product Warranty Period (Months)
Air Compressor 12 to 36
Mini Fridge 12 to 36
Multimeter 12 to 36
Tire Gauge 12 to 36
Accessories 12 to 36
Tire Inflator Gauge 36
Infrared Thermometer 36
Converter 36
OBD2 Scanner 36
Jump Starter 24
Car Vacuum 24
Battery Charger 12
Snow Brush 12
Sun Shade 12
Mask 12
Freezer 12 to 24
Car Window Cleaner 3 to 12
Jumper Cables 60

30-Day Money-Back Guarantee

If you have any problem with an AstroAI product within 30 days of receipt, please contact us via case or at contact us page. We guarantee unconditional after-sale service within 30 days of purchase.

Shipping Cost for Returns and Exchanges

If the return/exchange is for personal reasons, the shipping cost will be the responsibility of the customer.

If the return/exchange is due to product or logistical issues, the shipping cost will be the responsibility of the seller.

Warranty Claims for Quality-Related Issues

AstroAI warrants all products to be of the highest quality in material, craftsmanship, and service. This warranty is effective starting from the date of purchase.

AstroAI will replace any products found to be defective due to manufacturer flaws based on eligibility. Warranty length varies depending on the specific product you purchased. This warranty extends only to personal use and does not extend to any product that has been used for commercial, rental, or any other use for which the product is not intended for. There are no warranties other than the warranties expressly set forth with each product.

This warranty is non-transferable. AstroAI is not responsible in any way for any damages, losses, or inconveniences caused by equipment failure, users’ negligence and abuse, users’ non-compliance with the user manual and any additional safety, use, or warnings included in the product packaging and manual.

Note: Warranties on all replacements follow the same warranty time frame of the original defective item. Warranties on products are void after having been fully refunded.

Process for Quality-Related Issues (please kindly provide us with information as below):

  1. Order number and details of the quality issue
  2. Visible proof of the defective item (photos or video) and its serial number
  3. It may be necessary to return an item for quality inspection. AstroAl will provide a prepaid shipping label if the return is due to the product's faults and is responsible for the shipping costs; buyers should cover the shipping costs if the return is due to personal reasons

We will typically offer you a refund or send a replacement as soon as the problem is confirmed.

This warranty does not apply to the following:

  1. Damage due to abuse, accident, alteration, misuse, tampering, or vandalism
  2. Unsupervised use by children under 18 years of age
  3. Products without sufficient proof of purchase
  4. Improper or inadequate maintenance
  5. Purchases from unauthorized resellers
  6. Lost or stolen products
  7. Damage in return transit

Authorized Sales Channels

Region Official seller Warranty covers purchases from
US / CA / MX / UK / DE / FR / ES / IT / JP /AU AstroAI website AstroAI
US / CA / MX / JP / UK / DE / FR / ES / IT / PL / SE / NL / TR / BR AstroAI
US AstroAI
US AstroAI
US AstroAI
US AstroAI Deals
US AstroAI
UK TikTok AstroAI